Effective Date: January 1, 2025

Thank you for visiting Lula Crystal . We highly value your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase on lulacrystal.com.

1. Information We Collect

When you visit the Site, we collect information about your device, your interactions with the Site, and information necessary to process your purchases. If you contact our customer support, we may also collect additional information. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information listed below) as “Personal Information.”

a. Device Information

• Examples of Device Information we collect include:
  • Web browser details
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages or products you view
  • Search terms
  • Referring/exit pages

b. Order Information

• When you make a purchase or attempt to make a purchase through the Site, we collect the following information:
  • Your name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers)
  • Email address
  • Phone number

c. Customer Support Information

• If you contact us for support, we may collect additional information such as:
  • Communication details
  • Any other Personal Information you choose to provide

2. How We Use Your Personal Information

We use your Personal Information to:

• Process and fulfill your orders, including sending order confirmations, shipping details, and invoices.
• Communicate with you regarding your account, orders, or inquiries.
• Screen orders for potential risk or fraud.
• Analyze customer behavior and interactions with the Site to improve and optimize it.
• Provide you with information or advertising related to our products or services.

3. Sharing Your Personal Information

We may share your Personal Information with third parties to help us use it as described above. For example:

• We use [Payment Processor] to process payments securely.
• We may share your information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

We do not sell your Personal Information to third parties.

4. Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

5. Your Rights

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include:

• Accessing the Personal Information we hold about you.
• Requesting corrections to incomplete or inaccurate information.
• Requesting the deletion of your Personal Information.
• Objecting to the processing of your Personal Information.
• Requesting that we transfer your Personal Information to another service provider.

If you wish to exercise these rights, please contact us at lulacrystal@outlook.com.

6. Security

We take reasonable precautions to protect your Personal Information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your Personal Information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

[Website: lulacrystal.com]
[Email: lulacrysta@outlook.com]
[WhatsApp: +12138490009]